Phone, fastest
Call your broker's direct line or the main office. First notification of loss can be logged on the call.
0800 123 4567
Claims support
Claims handled in-house, on your side.
Your broker stays involved from first notification to final settlement. One direct line, not a call queue.
How to notify a claim
Three routes, phone is the fastest.
Whichever route you use, have the policy number, the date and place of the incident, the loss or damage detail, any third-party details and any photos ready to share.
Email, non-urgent
For claims that are not time-critical, send details to the claims inbox. We will acknowledge as soon as we can during working hours.
enquiries@wedgewoodbrokers.co.ukOnline, the form below
Fill in the notification form at the bottom of this page with the basic incident detail. A claims handler will pick it up.
Go to the formOur claims process
Four steps, one named handler.
The claim moves through four phases. The handler stays the same throughout, no scripted intake, no being passed between teams.
01
Notify us
By phone, email or the form on this page. We log the claim and assign an in-house handler.
02
Handler assigned
A real person responsible for your claim, with your broker on the loop. You get their direct line.
03
Insurer liaison
We handle the back and forth with insurers, loss adjusters, engineers and legal teams. You stay informed.
04
Resolution
Settled, repaired, replaced or successfully defended. The case stays with us through to closure.
The commitments
Three commitments at claim.
A claim is when a broker proves their worth. The way it ought to go is the way we run.
Your broker stays on the file.
From first notification through to closure, your broker stays involved. The handler does not disappear once the claim is logged.
We hold the line on fair settlement.
A quick cheque that does not cover the actual loss is not a good outcome. Where the fair settlement takes longer, we work to that timeline.
You hear from us with updates.
Claims have momentum. You get proactive status updates so you are not chasing for information, especially on multi-week claims.
Notify a claim online
Send us the basics and we will take it from there.
For urgent claims, please call, the form is asynchronous and a phone call gets the broker on the case immediately.
Already with us?
Your broker already has your file.
Call them direct, or the main line on 0800 123 4567, and we will pick up where the cover left off. Mid-term changes, certificate requests, schedule queries and claim updates all sit with the same broker who placed the policy. If you have moved address, hired a new driver, taken on a new vehicle or won a contract that pushes you into a different cover band, the fastest route to having that reflected on the policy is a quick phone call. We log it promptly and follow up with confirmation in writing.