Your broker stays on the file.
From first notification through to closure, your broker stays involved. The handler does not disappear once the claim is logged.
Claims support
A dedicated claims team, on your side.
A claims handler that does not disappear, with a seamless process between insurer, your broker and you.
How to notify a claim
Call us. That is the fastest way to get a claim moving.
A phone call gets the claim logged and a handler assigned there and then. Have the policy number, the date and place of the incident, the loss or damage detail, any third-party details and any photos ready when you call.
Once you have spoken to us, photos and documents can be sent to enquiries@wedgewoodbrokers.co.uk.
Our claims process
Dedicated claims process.
The claim moves through four phases. The handler stays the same throughout, no scripted intake, no being passed between teams.
01
Notify us
Call the claims line. We log the claim on the call and assign an in-house handler.
02
Handler assigned
A real person responsible for your claim, with your broker on the loop. You get their direct line.
03
Insurer liaison
We handle the back and forth with insurers, loss adjusters, engineers and legal teams. You stay informed.
04
Resolution
Settled, repaired, replaced or successfully defended. The case stays with us through to closure.
The commitments
Three commitments at claim.
A claim is when a broker proves their worth. The way it ought to go is the way we run.
We hold the line on fair settlement.
A quick cheque that does not cover the actual loss is not a good outcome. Where the fair settlement takes longer, we work to that timeline.
You hear from us with updates.
Claims have momentum. You get proactive status updates so you are not chasing for information, especially on multi-week claims.